Employee assistance programs should be measured by achievement of objectives

Midsize employers seeking to gauge the effectiveness of their employee assistance programs should focus on whether the EAP is achieving the objectives set when it was implemented.

For example, if the employer instituted an EAP as part of a risk management program designed to reduce occupational injuries or expedite employees’ return to work, it should measure how it is affecting workers compensation costs, experts suggest.

If the objective is to enhance employee productivity by reducing absenteeism and presenteeism, the employer could survey employees to determine whether they are experiencing greater work engagement, experts say.

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